At Dossier, we work hard to make sure your order reaches you safely and as quickly as possible. Here’s everything you need to know about our shipping process.

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Order Processing

• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, launches, or high-demand periods, processing may take slightly longer.

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Shipping Timeline

Estimated delivery timelines:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–8 business days
• Remote Locations: 7–10 business days

Delivery timelines may vary depending on courier availability and location.

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Shipping Charges

• Shipping charges are calculated at checkout.
• Free shipping may be available on selected products or order values during promotional periods.

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Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation message/email
• Tracking details to monitor your shipment in real time

Please allow up to 24 hours for tracking updates to appear.

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Delayed or Failed Deliveries

While we aim to deliver all orders on time, delays may occasionally happen due to:

• Weather conditions
• Courier delays
• Incorrect shipping details
• Unexpected operational issues

If your order is delayed, feel free to contact us and we’ll help you track it.

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Incorrect Address Information

Please ensure your shipping address and contact number are correct while placing the order.

Dossier is not responsible for orders delayed or returned due to incorrect address details provided by the customer.

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Damaged Package

If your package arrives damaged:

• Please record an unboxing video immediately upon receiving the order.
• Contact us within 48 hours of delivery with your order details and supporting photos/videos.

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Contact Us

For any shipping-related questions, feel free to reach out to us:

Email: care@dossier.co.in
Support Hours: Monday – Saturday, 10 AM – 6 PM

Thank you for shopping with Dossier ✨